Showing posts with label training. Show all posts
Showing posts with label training. Show all posts

Sunday, September 6, 2020

Manufacturing Program Managers in an manufacturing industry

What is manufacturing program management? 

    Manufacturing program management is a functional department in a manufacturing environment. This role act as a leader for a smaller team in an organization. Manufacturing program management team is also the group that acts as the customer interface. In short, we called it "the voice of customers". This team is also the internal customers of the CFT (customer focused team). Internally, the manufacturing program management team also resolve internal conflicts, provide directions and guideline while at a higher level, assist the team in removing roadblocks. 

    For the sake of standardization, I will be using the term program management instead of the full term of manufacturing program management The situation also is more towards a contract manufacturing environment. 

Overview:


If you need a pdf copy of the above, or a list of the items in text form, please email me. 

Why is program management so important in an EMS industry? 

    It is important as this role leads the smaller group servicing their customers. The program management team is the connector to all team members as well as the customers. Usually, a program management team has a real good relationship with the customers and are considered as one of the best team in management. 

    I am offering 4 paid courses in manufacturing program management that involves basic, intermediate, advanced and professional. Courses will be done online currently due to the global pandemic challenges we faced currently. These courses explains in great depth of the program manufacturing as a whole. 

Please email me if you are interested.....   


What is the main roles and responsibilities of a program management team? To name a few....

  • team leader
  • remove road blocks
  • resolve conflicts
  • customer interface
  • defend team members in front of customers
  • story teller
        A comprehensive list is as stated in the mind mapping above. Please message me if you would like to have a copy....

What are the main characters of program management personnel?

  • multi-tasking
  • optimistic
  • passionate 
  • resourceful
  • strategic thinking
  • business savvy
  • calm
  • firm
  • leader

        A comprehensive list is as stated in the mind mapping above. Please message me if you would like to have a copy....

What are the knowledge & skills needed to be successful in program management?

To name a few....

  • leadership skills
  • problem solving skills
  • strategic planning skills
  • interpersonal skills
  • project management skills
  • customer relationship management
  • computer literate
  • Microsoft office literate (word, excel, powerpoint, outlook)
  • excellent business language (comprehension, listening, written)
  • time management skills
  • experienced in the field involved
  • business presentation skills
  • psychology & body language reading

        A comprehensive list is as stated in the mind mapping above. Please message me if you would like to have a copy....

    Each and every topic will be discussed in greater detail. My courses (depends on which one) will cover almost everything possible in program management in an EMS world. 

    It is a course that will take up a lot of the brain power. But the magnitude for success in the future is unlimited. You can apply to work, to businesses, to personal matters, etc.

    The ultimate goal is not for you to become an outstanding program manager. Becoming an outstanding program manager is just the beginning. When you have your base established as a program manager, you can advance to be a director of program management. After becoming a successful program management director, you opened the door to a whole new world. You can choose to become a operations director, you can also choose to become a general manager, and so on. 

    In short, the potential of an outstanding program manager is unlimited. The future is bright & the sky is the limit.   

    A program manager is a jack of all trades, and that is his/her value to the company. Not many people will take this as a  core value. But when there is a situation, program managers are usually the ones that step up, leading the team of experts to manage the situation. In the real world, we need program managers to manage. 



Sunday, August 30, 2020

Training provided on account management - an overview

    This is the training that I have provided previously on account management in an EMS industry. 

Just to share what are the topics involved in account management.





Below is the list of items as above, in text form:

Account Management Overview & Training

o Company internal Definition

Find from Intranet

o Roles & Responsibilities

o Organization

Customer

Hierarchy 

o Trainings proposed

Usual HR Training

Mandatory Training Required by COO

• Cornerstone

o Search "Training Market Sector"

RFQ Explanation

• How to use the system?

• How to smartly quote

• What is this for?

• Items to take note

Software & Tools

• IBM

o Planning Analytics

o TM1

• Power BI

• Microsoft Dynamics 365

o Use of CRM

Customer Contacts

Customer Organization

Set opportunities for RFQ

Trigger NPS

• VPN

• Web based

• Citrix

• Microsoft Office Tools

Company Intranet navigation

NPS

o Topics to discuss

Miller Heimann

• Green sheet

• Blue Sheet

CRM

CVN

Customer Review

• What is this? 

• Format

o In Share point 

• Purpose

• Attendees

o Who needs to attend?

o Who may attend?

• What do you need to do?

o Prepare

o Peer review

o Review with Senior Director

o Review with VP & MSVP

o Anticipate questions

o Access to Power BI

o Access to IBM Planning Analytics (Web1)

o Know how to navigate

P&L

• Details

• How to obtain the file

Quotation

• Process Flow

• Ownership

o New

o Existing

• OIL

• Format

o Customer

o Internal

Finance

• TM1

o What is this for?

• Planning Analytics

o What is this for?

Pricing File

Contract

Financial Forecast

• Site level

• Market sector level

Inventory E&O

Branding & Marketing

• Self read

• Company presentations

o Self learnt

o Expectations

Make mistakes & learn from that

• Avoid repeating the mistakes

Pay attention to details

Stand back & think

Methodology

• Self learning

o Self explore

Purpose

• Multiple ways

• Think out of the box

• Challenge the status quo

• Questions & Answers after reading the materials

• Daily 1 hours of calibration session

o 10 am

o 3.30 pm

• Practie yourself

o Be hands on

o Don't worry to make mistakes

o Purpose

Learning curve

Overview

Share what is the R&R

Knows what is CM

• And know when to push back

• Ownership

• Responsibility 

Gather previous CMs' experience

Know what is important to CM team

o Characteristics

Open

Resourceful

Always ready

Independent

Leader

• Make hard decisions

Strategic

People manager

When in trouble

• Always come with proposals/solutions

Salesman

• Buyoff & agreement

Pay attention to details

Think & strategize

7 habits

Story teller


If you would like more information, please leave me a message. 

As usual, I appreciate your feedback & comments. 

Thank you very much.


Best regards,
Ronald Gan